FAQs

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace. If a trace is filed, Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a 1x replacement package up to 500 pounds of the value of your package free of charge. We do not offer postage refunds if your order arrives late due to any postal issues.

Immediately we receive your order, an email will be forwarded to you to confirm your order and we begin processing your order and both parties discuss further on how payments will be made for the order

Shipping from legalvapeshop.co.uk usually takes 3 working days but due to the on going crisis please allow 6-7 business days for us to process and deliver your products to you

Yes legalvapeshop.co.uk will send you an invoice after you place your order.

If your order is cancelled it is most likely due to the product being banned in your location or your credit card was declined. We will refund you immediately the refund process can take anywhere from a few hours to 2-3 business days depending on your bank.